Advice Line

Our National Advice is a free and confidential telephone helpline for any inquiries that concern children and family welfare matters and cross international borders.

Our Advice and Information Line

Please call us on:
020 7735 8941
Mon-Fri 10am to 4pm

CFAB assist people who have been separated from family members as a consequence of divorce, migration, seeking asylum, trafficking and abduction, as well as other vulnerable individuals for whom there are protection concerns.

The International Network

The service is manned by specialist intercountry social workers. The line is open to all statutory and voluntary agencies as well as to private individuals in the UK and we also offer a secure online enquiry system.

Here's how we work...

Advice Line

Please call our advice line on 0207 735 8941 or access our online enquiry form if you are facing an intercountry situation and need assistance to deal with the matter in a manner most likely to result in a successful outcome. We will then be able to give you advice as to whether we can assist in your particular case. If we are unable to help we can usually signpost you to a service that can. If we are able to help we will then send you our referral guide and price plan.


We will ask you to please fill out our case summary form and our professionals contact sheet which one of the social worker team will send to you. Long experience has shown us that the information we ask for on these forms is that which is most likely to lead to a service being received overseas. Though it may be tempting to send child protection conference minutes or court documents these will almost certainly have no meaning overseas. Once you have completed the form we will take the information you provide us with to access the service or information needed overseas. There are fees to the service we offer here at CFAB. These will be discussed with you by the advice line worker you are working with.


Using our unique international network we will ensure the service you require is passed onto the relevant local service in the country concerned. We will then work with you and our partners overseas to ensure that the work is completed.

Each country organises it’s social welfare services differently. Many countries do not have the systems we have here so expecting form F’s to be completed in the developing world or monitoring of plans of protection to be the same in Eastern Europe as they are here is not realistic. What we can ensure is that the relevant social work professionals in the overseas countries will complete the tasks requested in line with their own legislation, practice and professional guidance.

We are incredibly grateful to the Department for Education for funding our National Advice Line

Trusted Service

  • CFAB has a 96% satisfaction rate from callers to the advice line where they rated our service as very good or excellent.

[I was delighted to find CFAB and discover how valuable your work is and that an organisation such as yours exists. The report that you have provided is imperative to my case and will hopefully assist me to gain greater access to my child, I cannot thank you enough.]
Private Individual 2013